Legal
Refund Policy
Document joymux.doc.refund · Version 0.1.0 · Singapore law
1. What this covers
This policy covers refunds for JoyMux Pro commercial subscriptions billedper install through JoyPay by Intexta Pte. Ltd.(UEN 202600823E). Current product offer on this site: 14-day free trial, then $29/month, billed monthly. Currency is USD unless JoyPay states otherwise. This page does not process payments inside the JoyMux binary. It does not diminish rights that cannot be waived under Singapore consumer protection law (including, where applicable, the Consumer Protection (Fair Trading) Act 2003).
2. Who handles money
| System | Role |
|---|---|
| JoyPay | Checkout, charges, refunds execution, tax/invoice records, entitlement lease refresh/revoke |
| JoyMux | Local software; reads leases; does not collect cards or issue refunds |
| JoyLegal | Compliance / legal interpretation if a dispute becomes a registered matter |
3. 14-day free trial
The public offer on this site is a 14-day free trial. You are not charged the $29/month Pro price merely to evaluate JoyMux. Cancel before the trial ends and you are not billed for that term.
After the first paid JoyPay charge for an install:
- Request within fourteen (14) days of the first JoyPay charge for the install.
- For monthly billing ($29/month) after the trial, JoyPay may issue a full refund of that first paid charge when the request is timely; after fourteen days, monthly fees already charged are generally non-refundable except as in §4–§5.
- Pilot / invitation builds provided at no charge have no cash refund.
Merchant / legal entity: Intexta Pte. Ltd. (UEN 202600823E). Parent brand: JoyMux is a JoyOrGenie product. Billing identity remains with JoyPay at checkout.
4. Service issues
You may request a refund or service credit when:
- JoyPay charged you but failed to issue or refresh a valid entitlement lease for the paid period; or
- a documented defect in an officially supplied binary prevents install/run for a material part of the paid period and we cannot provide a fix or workaround within a reasonable time.
Local device problems, unsupported platforms, misuse, reverse engineering, or third-party cloud/token spend from agents you authorized are not refund grounds.
5. Chargebacks and disputes
Contact JoyPay / billing@joymux.com before filing a chargeback so we can inspect lease and billing evidence. Unjustified chargebacks may lead to install revocation. Statutory complaint rights remain available.
6. How to request
- Email billing@joymux.com or use /support/ (billing channel).
- Include install id, SKU (JoyMux Pro monthly), charge date, and reason.
- JoyPay decides and executes approved refunds; JoyMux then observes the resulting lease state.
7. Effect of refund
Approved refunds generally revoke or shorten the corresponding entitlement lease. You must stop using paid features after revocation.
8. Changes
We may update this policy. The version linked from packaging / JoyPay at the time of purchase applies to that charge unless law requires otherwise.
9. Governing law
This policy is governed by the laws of Singapore. Consumer rights that cannot be excluded under Singapore law prevail over conflicting wording. Parties submit to the exclusive jurisdiction of the courts of Singapore, without prejudice to mandatory consumer protections.
10. Contact
Commercial questions: JoyPay checkout or your pilot coordinator. Related:Terms of Service · Privacy Notice. Registry id:joymux.doc.refund.